Privacy policy

This policy was created on: 23rd April 2018. There are no previous or archive versions.

This policy explains what personal information we (Product Science Ltd) collect, how it is used and shared.

The policy applies to users of this website, our customers and clients. Our UK Information Commissioner’s Office registered number is: ZA177355

Our approach

Children’s information

Whilst visitors of all ages may navigate this site we do not intentionally collect information about people under 13 years old. You must be 13 years old or over to sign up or submit any personal information through our website (for example, to make a comment on a blog post). If you believe a person under 13 years old has provided us with their personal information, or have any concerns regarding this aspect of our policy, please get in touch.

What information do we collect?

Information collected automatically

When you use our website we automatically collect information about your visit. This helps us understand how to improve our site and services. This data collection does not identify you personally. We capture information such as your IP Address, operating system, screen display settings, browser type. We may approximate your location from your device using a combination of your IP address or through the GPS, Bluetooth or WiFi connection information used by your device. The data is stored, managed and only accessible by us.

Information you provide

We collect information you provide to us when you register details on our website, such as to make a blog post comment or opt-in to receive a newsletter, contact us. This includes:

Information provided by others

We collect information about you from other people and organisations when:

How do we use the information we collect?

We use personal information we collect to provide our services, to improve and optimise what we do, and to protect you and Product Science ltd. We may use this information to:

We use automatically collected device information to:

Can I get a copy of the information you’ve collected about me?

Yes. Email

Can I amend or delete information you’ve collected about me?

Yes. If you have opted in to receive an email newsletter we provide a link to unsubscribe in every email. For all other amendments and requests for deletion, email

When data is deleted it can take up to a maximum 180 days for it to be completely wiped from some third party services we use. However, it will no longer be available or recoverable by us or any of the systems we use.

Please note that there are some records we are required to keep for other regulatory reasons, such as for finance, tax and employment purposes.

How long do you keep data for?

We do not store your data longer than necessary. We regularly review our records to remove or anonymise data if it should no longer be retained. The criteria we use for this is:

Some records we are required to retain by law for certain lengths of time. These include for tax and employment purposes.

How is my information stored, transferred and kept secure?

To manage our business we use a number of third party services who process your data on our behalf. This is for tasks such as to operate our email, host this website, and manage documents.

These services cannot share your data with anyone. Where a company is not based in the UK or European Economic Area (EEA), or where data may be transferred outside the EEA, we have put in place agreements to ensure that your data is processed as per European law.


Wherever we can, we protect data in our systems with strong encryption, both when the data is at rest and when it is being transferred. We only allow access to our systems via strong authentication protocols, such as TLS and ssh, and administrative access is limited to key individuals.

If we are informed of a data breach we will contact the UK Information Commissioner’s Office and those affected within 72 hours of discovery.

How might my personal information be shared?

Unless required by law (see Legal requests below), we don’t and won’t share your personal data with anyone without your consent. We use third parties to process your information on our behalf (see above) but these services cannot share your data with anyone.

Legal requests

We may retain and disclose your personal information if legally required to do so. For example, if required by law or by a Court order or if we believe that action is necessary to prevent fraud or cyber-crime or to protect Product Science Ltd or the rights, property or personal safety of any person.

All such requests are assessed and we will challenge the basis of the request if it is not made by an officer with proper authority, the request lacks a proper statutory basis or appears too broad or vague as to its scope or purpose.

Changes to this policy

When we make changes to this policy we will inform registered users and our customers before changes take effect. The date at the top of this page will also be updated to reflect from when the changes are effective and we will archive the outgoing policy.

How to contact us




Registered address:

4 Coombe Road, Gravesend, England, DA12 5PB

Companies House No:


UK ICO registration number: